Returns and Claims
Returns
Would you like to withdraw from your purchase? You can do it conveniently online :)
For customers with an account:
- Log in to your account.
- In your customer panel, select “Withdrawal from Contract”.
- Follow the instructions displayed on the screen.
For customers without an account (Guest):
- Click the “Withdraw from Contract” button.
- Enter your order number and the email address used when placing the order.
- Complete the withdrawal form.
The entire process is completed online and takes only a few minutes.
The cost of returning the order to the store is paid for by the Customer.
Returned goods must be packed in the original packaging (Lanila's bag), must have a label and when a free heart has been added to the order, it must also be returned. Otherwise, we will not be able to accept the return!
If you want to return any ordered products, please let us know by sending us a filled out return form:
Fill out return form
(go to Withdrawal from contract).
Pack the product, completed form and proof of purchase.
The filled out form should be returned with the receipt, products and all additional items and sent with the
order to this address:
Lanila
Ul. Brzoskwiniowa 1
43-353 Porabka
Poland
Or write us: store@lanila.pl
Complaints and Claims
All goods purchased at the lanila.pl store are covered by the manufacturer's warranty. If any manufacturing or material defect is detected, you have the right to complain about the defective product. All complaints are dealt with in accordance with applicable legal standards. Seller - lanila.pl shop will respond to complaints within 14 calendar days. If the complaint is considered justified, after considering the complaint, we will replace the defective product with one free of defects or remove the defect.
You will be informed about the proposed solution to the problem by e-mail or telephone.
If the purchased product does not meet your expectations, please fill out the complaint form:
Fill out complaint form
(download here).
Pack the product, completed form and proof of purchase.
Send the parcel to the address below:
Lanila
Ul. Brzoskwiniowa 1
43-353 Porabka
Poland